Review. HealthLink Technical Support. There are two ways you can contact My Aged Care, depending on your preference, by phone or online. We are pleased to report that this meeting helped to clarify many of the issues that have been raised by the sector, which are detailed in the VHA issues paper provided to the Minister and departmental staff. Referrals for aged care assessments are to be faxed to My Aged Care using the website referral form. Hospitals can refer patients who require a comprehensive assessment directly to their local Aged Care Assessment Team. Instead the occupational therapist can directly liaise with the RAS to activate a support plan review to match and refer for home modifications. if a referral has been made to an assessment organisation, the name and contact details of the assessment organisation, if the patient has been referred for services including the type of services and if accepted by a provider, if the client has existing aged care approvals in place. My Aged Care is the main entry point to the aged care system in Australia for new clients. This enables the collection of professional information to support the older people’s access to aged care services. My Aged Care provides an entry point to Australian Government–funded aged care services for the general public. Referral … firstname.lastname@example.org 1800 125 036 . The service provider will, if able, provide urgent care for the patient and subsequently refer the patient to My Aged Care for an assessment of ongoing service needs. The online referral form is accessible through the patient’s electronic medical record. If the referral information is complete, it will be sent directly to an assessment organisation without the My Aged Care contact centre needing to call the patient. If you want us to step you through the process, give Vision Australia a call on 1300 84 74 66. Information entered in the form populates a client record. Keep the confirmation number you receive after submitting the form – you can use this to follow up on the referral. While this post is directed at remote coordinators, these processes are also relevant to families or friends of an elderly person or other health professionals wishing to refer a potential client to aged care services: 1. Complaints Referral to aged care services should NOT take the place of post-acute services. Select all that apply: Referral for Home Care Package, residential respite, residential care, TCP My Aged Care – for a Comprehensive Assessment by an Aged Care Assessment Service (ACAS) for people with more complex needs, seeking services such as a If you are already registered with My Aged Care and are looking for us on their website, simply use … My Aged Care is the starting point to access Australian Government-funded aged care services.. A new electronic process allowing direct referrals from GP practice management systems was introduced last year. Download My Aged Care Quick Reference Guide – Manage Referrals for Service: Quick Reference Guide – Manage referrals for service through the My Aged Care provider portal as Word - 2 MB, 18 pages We aim to provide documents in an accessible format. More contact options Referrals to the My Aged Care portal can be done electronically from within GP clinical software. While this post is directed at remote coordinators, these processes are also relevant to families or friends of an elderly person or other health professionals wishing to refer a potential client to aged care services: 1. h�bbd``b`�$��. You will need your patient’s consent, or that of their legal representative, to obtain this information. For the Commonwealth Home Support, Home Care Package and Residential Aged Care Programs please contact My Aged Care on 1800 200 422 or go to their website www.myagedcare.gov.au. Residents can refer themselves or a referral can be made by a relative or friend, doctor or other service provider, with the person's consent. A referral sent by either My Aged Care contact centre staff or assessors requesting services for a client. If you have any referral questions simply contact any of the NWRH offices listed on our Contact Us page. My Aged Care does not confirm or acknowledge receipt of fax referrals. Please provide your information. A new electronic process allowing direct referrals from GP practice management systems was introduced last year. GPs can refer their patients to My Aged Care from their electronic practice management systems via the e-Referral form. Please note, for all clients aged over 65 or 50 years for Aboriginal and Torres Strait Islander clients, referrals must be made directly to My Aged Care. Online. My Aged Care: Referral pathways for CHSP allied health and nursing services in Victoria 30 August 2016 4 reassessment. Tess accessed services to assist her to live at home. My Aged Care became fully operational and now conducts registration and screening of referrals for assessments by Regional Assessment Services (RAS) for referral to entry-level Home Support Services (CHSP) or comprehensive assessments by Aged Care and Assessment Teams (ACATs) for referral to residential aged care, Home Care Packages and Transitional Aged Care. Learn about My Aged Care. These services include: Help in your own home such as domestic help, meals or nursing care, equipment or modifications to your home … Watch Tess's story here. Listen Print Share Twitter; Facebook; Email; Top tasks. Fax only one patient/client referral at a time and please only send one referral per client/patient. Referrals. Referral Processes for Aged Care. My Aged Care Fax: 1800 728 174 Note. hUY��0�+�� The cost of equipment will depend on the item prescribed. Referrals; Aged Care Support Referral; Disability Support Referral; Careers. It is a one-stop portal that provides information, means and referrals to various services (including community transport) to enable healthy and active lives for non-indigenous Australians aged 65 and over, and indigenous Australians over the age of 50. Review An evaluation of a client’s support plan undertaken by the RAS. The revamp is in response to complaints that the My Aged Care gateway – the sole avenue for GP aged-care referrals – gave doctors no way of knowing what had happened to their patients after the referral. You need to allow around 30 minutes for the first call where you will be required to register at My Aged Care and arrange an in-home Assessment. Fax the completed form to the My Aged Care contact centre on. For more information about My ADEC is a Service Provider Phone ADEC on 0491 147 924 to get started. Assignment of a Home Care Package and ‘Referral Code’ My Aged Care will send another letter that states “You’ve been assigned a home care package” on page 2 … For information on COVID-19, the Royal Commission into Aged Care Quality and Safety, scheduled website maintenance and other important news, see News and updates. Your details. This is a unique code that allows you to take up your package through a service provider of your choice. The centre is available from Monday to Friday between 8 am to 8 pm, and also on Saturdays from 10 am to 2 pm. If you believe your patient is already receiving aged care services, you can call My Aged Care on 1800 200 422 to find out more information before you decide to make a referral. After you've registered with My Aged Care, Guidance on direct to service referrals for CHSP providers, Understanding the role of a Health Professional in My Aged Care. Please visit the My Aged Care website or call My Aged Care contact centre on 1800 200 422 to register. To receive any Aged Care funding, you must first register and be assessed through My Aged Care. This quick start guide has been developed to help you navigate within the new digital form. This includes the introduction of My Aged Care which is an initiative that supports older people and their families in accessing aged care information and services. This referral does not guarantee access to services. My Aged Care is a Commonwealth Government program which creates a service record for older Australians. My Aged Care is the entry point for older Australians to access aged care. The system can be a little complicated, but it continues to move in the right direction! My Aged Care Community Health Professional and GP Referral Form – Fax. We can also assist you with your registration with My Aged Care; simply … GP letters, specialist advice and park the form if you need to come back it to it later. Role Types; Meet our team; See Current Opportunities; Contact Us. %%EOF
Keep the confirmation number you receive after submitting the form – you or your patient can use this to follow up on the referral. The My Aged Care e-referral process allowing GPs to refer patients to My Aged Care directly from their clinical software has been updated. email@example.com 1800 125 036. My Aged Care. If a completed referral is received by My Aged Care, the information can be sent directly to an assessor who will then call your patient to discuss and organise an assessment. Personal information and documents are retained securely within the My Aged Care system. The way to make a referral depends on your age and whether you are an existing client of Moreland's Aged and Community Support Service. Your patient cannot be referred for an aged care assessment or for services unless the correct information is provided. There is a 6 - 12 months wait to receive your Package. Assignment of a Home Care Package and ‘Referral Code’ My Aged Care will send another letter that states “You’ve been assigned a home care package” on page 2 of this letter is a referral code. 52 0 obj
Referrer Details*(*denotes a section that must be completed) Name of Referrer: Click in shaded areas only Referrer Ph: Referrals can be sent electronically, or a client can be issued a referral code. Home Care Packages and My Aged Care; Paying with your own money ; Government subsidised programs; Blog; Referrals. This means that you will receive interim funding while you are waiting to be assigned your Home Care Package. Looking for us on the myagedcare.gov.au website?. Hard copies of some My Aged Care brochures are available, for free, through National Mail and Marketing. if the referral you made has been closed including the reason for closure. Contact. My Aged Care provides a central, identifiable entry point which aims to make it easier for older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to locate and access services available to them.
The contact centre will ask for your details and that of your patient before passing on the same information as for health professionals following up on a referral (see above). The referral codes from My Aged Care allow you to access different services. Tasmanian Community Care Referral Service can assist with access to a range of Home and Community Care Services including: Domestic assistance, Nursing and personal care, Centre-based day care, meals and other food services, Respite care and transport, Advocacy, Social Support and counselling, Home maintenance and modification. Make sure your patient is aware that they may be contacted by My Aged Care or an assessor. Aged Care Services at Peninsula Health. An evaluation of a client’s support plan undertaken by the RAS. Aged Care Services. My Aged Care is the government body that manages all of the subsidised Aged Care services in Australia. The online referral form is accessible through the patient’s electronic medical record. You can attach additional relevant documents to the e-Referral form e.g. Patient details are auto-populated and don't need to be re-typed into another form. When you call to follow up a referral the contact centre can give you the following information: A health professional colleague is also able to call My Aged Care for this information. After navigating to the HealthLink referred services tab, select ‘My Aged Care Referral’ to launch the e-Referral form. The services where this is likely to happen are: These services would be of a time-limited duration (two weeks) with a longer-term commitment only occurring after assessment. You can ask the client to call My Aged Care. If all relevant information is included in the referral, it will be sent directly to an assessment organisation without the need for the My Aged Care contact centre to contact your patient. My Aged Care. 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