SCORM Compliant Package-MSL954007 Obtain representative samples in accordance with sampling plan Professional Development Core units FNSCRD401 Assess credit

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account If you require RPL Kits with comprehensive benchmarking

Core units BSBWOR203 Work effectively with others RIICOM201E Communicate in the workplace RIIENV201E Identify and assess environmental and heritage concerns RIINHB201E Load

RIIRIS301E Apply risk management processes

Trainer/Assessor Assessment Pack

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPHAR3203 Operate integrated or split flail and wood chipper with crane FWPCOR2203 Follow environmental care procedures HLTAID011 Provide First Aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-MSL954007 Obtain representative samples in accordance with sampling plan Professional Development Core units FNSCRD401 Assess credit* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.