Session Plan-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour FSK Elective units BSBMKG501 Identify and

Elective units BSBMKG501 Identify and evaluate marketing opportunities BSBMKG515 Conduct a marketing audit BSBMKG506 Plan market research BSBADM502 Manage meetings BSBPMG522 Undertake project work BSBSUS501 Develop workplace policy and procedures for sustainability BSBWRT501 Write persuasive copy BSBWOR501 Manage personal work priorities and professional development Additional electives BSBADV507 Develop a media plan BSBADM506 Manage business document design and development BSBMKG514 Implement and monitor marketing activities BSBADV509 Create mass Print media advertisements If you require RPL Kits with comprehensive benchmarking

Units of competency FNSTPB402 Establish and maintain payroll systems FNSTPB401 Complete business activity and instalment activity statements If you require RPL Kits with comprehensive benchmarking

system and software faults Group C BSBSUS501 Develop workplace policy and procedures for sustainability Group D ICTTEN417 Install

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Units of competency SITTTSL013 Construct promotional international airfares SITTTSL014 Construct advanced international airfares SITTTSL012 Construct normal international airfares SITTTSL011 Source airfares for domestic flights * We can develop additional elective units that are not listed on request (Please contact us for further information)

Session Plan-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour FSK Elective units BSBMKG501 Identify andOur session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these