Self-Study Guide-SHBBSPA005 Work in a spa therapies framework MSM Units of competency HLTAHW014 Work

Units of competency HLTAHW014 Work with Elders in Aboriginal and/or Torres Strait Islander communities HLTAHW025 Provide information and strategies in health care HLTAHW051 Respond to loss

Core Units AURTTA121 Diagnose complex system faults Elective Units AURETR017 Overhaul charging system alternators AURETR018 Overhaul starting system motors AURETU007 Overhaul air conditioning and HVAC system compressors AURHTB003 Overhaul hydraulic and air over hydraulic braking system components AURHTD104 Carry out heavy vehicle wheel alignment operations AURLTB001 Overhaul light vehicle braking system components AURLTD106 Carry out light vehicle wheel alignment operations AURMTA007 Conduct non-destructive testing AURMTE101 Test engines using a dynamometer * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account If you require RPL Kits with comprehensive benchmarking

switchgear and associated accessories UEEEL0014 Isolate

select and induct team members SIRXTAD002 Develop the retail frontline SIRXMGT002 Lead a frontline team * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-SHBBSPA005 Work in a spa therapies framework MSM Units of competency HLTAHW014 WorkOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the