Assessment Kit-TLII0005 Apply customer service skills SIR Core units BSBWHS302 Apply knowledge

Core units BSBWHS302 Apply knowledge of WHS legislation in the workplace Elective units BSBCUS301 Deliver and monitor a service to customers BSBITU306 Design and produce business documents BSBWRT401 Write complex documents BSBWHS401 Implement and monitor WHS policies

strategies and advice BSBAUD411 Participate in quality audits If you require RPL Kits with comprehensive benchmarking

Units of competency CHCLLN003 Support adult numeracy learning CHCEDU013 Facilitate adult learning and development CHCLLN002 Support adult language and literacy learning * We can develop additional elective units that are not listed on request (Please contact us for further information)

SISOCYT002 Ride bicycles on roads and pathways

procedures and programs to meet legislative requirements BSBSUS301 Implement and monitor environmentally sustainable work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-TLII0005 Apply customer service skills SIR Core units BSBWHS302 Apply knowledgeOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of