SCORM Compliant Package-SIRXCEG008 Manage disrespectful, aggressive or abusive customers RTO Policies and Procedures Elective units MSS407003 Analyse process

Elective units MSS407003 Analyse process changes MSS407008 Capture learning from daily activities in an organisation MSS407010 Improve visual management in the workplace MSS407011 Manage benchmarking studies If you require RPL Kits with comprehensive benchmarking

Units of competency AURETH012 Service and maintain electrical components in hybrid electric vehicles AURETH010 Diagnose and repair high voltage rechargeable energy storage systems in hybrid electric vehicles AURETH011 Depower and reinitialise hybrid electric vehicles If you require RPL Kits with comprehensive benchmarking

selection and induction of staff BSBITU303 Design and produce text documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCDIS001 Contribute to ongoing skills development using a strengths-based approach CHCDIS003 Support community participation and social inclusion CHCDIS007 Facilitate the empowerment of people with disability CHCDIS002 Follow established person-centred behaviour supports * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBOPS402 Coordinate business operational plans BSBFIN401 Report on financial activity BSBESB401 Research and develop business plans BSBOPS403 Apply business risk management processes BSBOPS401 Coordinate business resources If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-SIRXCEG008 Manage disrespectful, aggressive or abusive customers RTO Policies and Procedures Elective units MSS407003 Analyse process* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.