ERF Checklist-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Pre-Order You can purchase a template

You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURETK002 Use and maintain electrical test equipment in an automotive workplace AURETR006 Solder electrical wiring and circuits AURETR007 Apply knowledge of automotive electrical circuits and wiring systems AURETR009 Install vehicle lighting and wiring systems AURETR010 Repair wiring harnesses and looms AURETR027 Install ancillary electronic systems and components AURETR112 Test and repair basic electrical circuits AURETR123 Diagnose and repair spark ignition engine management systems AURETR124 Diagnose and repair compression ignition engine management systems AURETR125 Test

Units of competency RIILAT401D Provide leadership in the supervision of Indigenous employees TAEDEL301A Provide work skill instruction RIILAT402D Provide leadership in the supervision of diverse work teams If you require RPL Kits with comprehensive benchmarking

Units of competency MSMOPS212 Use organisation computers or data systems TAEDEL301 Provide work skill instruction MSMWHS300 Facilitate the implementation of WHS for a work group MSS403011 Facilitate implementation of competitive systems and practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBLDR522 Manage people performance BSBPMG541 Manage complex projects CUAIND512 Enhance professional practice using creative arts industry knowledge CUAPPR515 Establish and maintain safe creative practice Elective units BSBWHS504 Manage WHS risks BSBWHS521 Ensure a safe workplace CUACOS405 Develop expertise in pattern development for costume BSBATSIM514 Recruit and induct staff BSBHRM525 Manage recruitment and onboarding BSBMKG541 Identify and evaluate marketing opportunities CUAGRD502 Produce graphic designs for 2-D and 3-D applications CUAGRD515 Design and manipulate complex layouts CUADES511 Implement design solutions CUADES512 Establish

ERF Checklist-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Pre-Order You can purchase a templatePlease contact us for more information!